Updated: 1 January 2026

Gempak999 Privacy Policy – Our Commitment to Protecting Your Personal Data

At Gempak999, your privacy is more than a legal obligation — it is a trust we take seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.

Our Data Protection Commitment
Compliance with the Personal Data Protection Act 2010
256-bit SSL encryption for all data
Data is never sold to third parties
Data access & deletion rights guaranteed
Secure data storage on controlled servers

Gempak999's Six Data Protection Principles

How we handle your personal information responsibly

Minimum Collection

Gempak999 only collects data that is strictly necessary for platform operations — nothing more, nothing less. We do not request information that is irrelevant to the services we provide.

Guaranteed Confidentiality

Your personal information will not be sold, rented or shared with any third party for marketing purposes without your explicit consent. Your privacy belongs entirely to you.

Advanced Security Technology

All Gempak999 member data is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading financial institutions, including major national banks.

Your Data, Your Control

As a Gempak999 member, you have the right to access, correct, transfer or request deletion of your personal data at any time by contacting our support team.

Full Transparency

The Gempak999 Privacy Policy is written in plain, straightforward language — not buried in confusing legal jargon. We want you to know exactly what happens with your data.

Malaysia PDPA Compliance

Gempak999 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our policies in line with the latest developments in the country's data protection legislation.

01

Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is issued by Gempak999, operating through the gempak999.ws platform. This policy outlines our practices regarding the collection, use, disclosure, and protection of personal information you provide when using our services.

By registering an account at Gempak999, accessing our platform or using any of the services we offer, you consent to the collection and use of your personal information as described in this Privacy Policy.

This policy applies to all members and users of the platform Gempak999, including those who register to play slots, live casino, bet on sports such as Malaysia Super League football, badminton, IPL cricket, and e-sports, or use any other services we offer.

Gempak999 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations in force from time to time.

02

Types of Personal Data We Collect

Gempak999 collects various types of personal information for platform operations and to enhance the user experience. The categories of data we collect are as follows:

A. Personal Identification Information
Full name Identity card number Date of birth Residential address Phone number Email address
B. Financial Information
Bank name & account number E-wallet ID (TnG, GrabPay, DuitNow) Transaction records Deposit & withdrawal history
C. Platform Usage Data
Game history Betting history Login timestamp logs IP Address Device type & browser

We do not store credit or debit card numbers directly. All payment processing is handled by e-wallet and FPX providers that hold industry security certifications, including Touch 'n Go eWallet, GrabPay, DuitNow, and Maybank2u.

03

How We Collect Personal Information

Gempak999 collects your personal information through several different methods:

  • Account Registration: Information you provide when completing the new account registration form.
  • Identity Verification (KYC): Identity documents submitted during the account verification process.
  • Financial Transactions: Information recorded when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks, RHB Now).
  • Platform Usage: Data automatically generated when you play, place bets or interact with our platform.
  • Cookies & Tracking Technologies: Technical data collected while you browse our website to improve the user experience.
  • Support Communications: Information you provide when contacting our customer support team via live chat or email.
04

Purpose of Using Personal Information

Gempak999 uses your personal information solely for legitimate purposes related to our services:

Identity Verification & KYC
Ensuring every account is held by a real individual who meets the minimum age requirement of 21 years.
Payment Processing
Processing deposits and withdrawals securely via approved e-wallets and FPX.
Customer Support
Enables our support team to assist you more effectively and efficiently.
Fraud Prevention & Security
Detecting and preventing suspicious activity, money laundering, and platform abuse.
Service Improvement
Analysing usage patterns to improve the gaming experience and introduce new features.
Communications & Promotions
Sending you important notices, platform updates, and exclusive Gempak999 promotional offers.
05

Data Sharing & Disclosure to Third Parties

Gempak999 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

  • Payment Service Providers: Providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX-affiliated banks to process your financial transactions.
  • Game Providers: Third-party gaming platforms such as Pragmatic Play, PG Soft, and Evolution Gaming receive only the minimum technical data required to run the games.
  • Legal Authorities: When required by Malaysian law, a court order, or a relevant regulatory authority.
  • Fraud Prevention: To fraud prevention agencies or regulatory bodies where there is reasonable suspicion of illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, with equivalent privacy protections maintained.

All third parties who receive your data are bound by strict confidentiality agreements and may only use that information for its specified purpose.

06

Security & Data Protection

Gempak999 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is fully encrypted.
  • Secure Servers: Data is stored in certified data centres with strict physical and digital access controls.
  • Tiered Access Control: Only authorised personnel may access members' personal data, and only to the extent required for their role.
  • Continuous Monitoring: Our systems are monitored 24/7 to detect any suspicious activity or intrusion attempts.
  • Regular Security Assessments: Security audits are conducted on a regular basis to ensure data protection consistently meets the latest industry standards.
  • Two-Factor Authentication (2FA): Available to all members as an additional layer of protection for your account.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data breach, Gempak999 will notify affected members within the timeframe required by law.

07

Cookies & Tracking Technologies

Gempak999 uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. The following are the types of cookies we use:

  • Essential Cookies (Required): Required for core platform functions such as login authentication, session security and language preferences. Cannot be disabled.
  • Performance Cookies: Collecting anonymous usage statistics to help us understand how the platform is used and where improvements are needed.
  • Functional Cookies: Remembering your preferences such as favourite game settings, betting denominations, and display preferences.
  • Analytics Cookies: Helps us analyse traffic and usage patterns to plan more effective platform improvements.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the platform Gempak999.

08

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member Gempak999 have the following rights with respect to your personal data:

Your Rights Description How to Claim
Right to Access Requesting a copy of the personal data we hold about you Contact support
Right to Rectification Correcting inaccurate or outdated data Account settings / support
Right to Erasure Requests for data deletion are subject to legal obligations Contact support
Right to Object Object to the processing of your data for direct marketing purposes Unsubscribe / support
Right to Portability Receiving data in a machine-readable format Contact support

To exercise any of the above rights, please contact our support team Gempak999 via email at support@gempak999.ws. We will process your request within 30 business days.

09

Data Retention & Deletion

Gempak999 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

  • Active Account Data: Retained for the duration of your active account plus 7 years after account closure to comply with financial record-keeping requirements.
  • Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's Financial Institutions Act and tax legislation.
  • Security Logs: Retained for 2 years for digital forensics and investigation purposes if required.
  • Marketing Data: Deleted within 30 days after you withdraw consent for marketing communications.

When data is no longer required, Gempak999 will securely delete or dispose of such personal data using methods that ensure the information cannot be recovered.

10

Child Protection

Platform Gempak999 is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from minors.

If we discover that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and terminate the associated account.

If you become aware that someone under the age of 21 has registered an account on Gempak999, please notify us immediately at support@gempak999.ws so that prompt action can be taken.

11

Amendments to the Privacy Policy

Gempak999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments.

When material amendments are made, we will:

  • Displaying a clear notice on the platform's main page.
  • Sending notifications via email to all registered members.
  • Updating the "Last Updated" date shown at the top of this document.

Continued use of the platform Gempak999 after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

12

Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via:

Support Email
support@gempak999.ws
Live Chat
Available 24/7 on the Gempak999 platform
Response Time
Within 3 business days for email

If you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) or the relevant data protection authority.

Your Data Is Safe with Gempak999

We take your privacy seriously. Join 500,000+ Malaysian members who have trusted Gempak999 for a safe, fair, and enjoyable digital entertainment experience. Sign up for free today!

Bahasa Melayu